Following Microsoft’s denial of any wrongdoing, MSI has worked with Intel to release BIOS updates for its motherboards that are running Windows BSOD errors.
- MSI has taken responsibility for the “UNSUPPORTED_PROCESSOR” BSOD issue and has worked with Intel to determine the cause.
- This article covers Intel’s 13th Gen Core i9 processors on MSI’s Intel 600 and 700 Series motherboards.
- MSI has released BIOS updates for specific motherboards and will release updates for other models this week.
A few weeks ago, Microsoft documented an issue affecting several Windows 10 and 11 customers who were reporting Blue Screen of Death (BSOD) and “UNSUPPORTED_PROCESSOR” error messages. The issue appears to be affecting MSI customers who installed Windows previews in August 2023, but after initial investigation, Microsoft confirmed that it was not the cause of these BSODs. Now, MSI has taken ownership of the issue and released BIOS updates for the affected boards.
As we have seen Videocardz, MSI has released an update on its website where it says it has collaborated with Intel to determine the cause of the BSOD error. Together, the two companies confirmed that the issue affected Intel’s 13th Gen Core i9 processors running on MSI’s Intel 600 and 700 Series motherboards. MSI has determined that the error was caused by a firmware update in the Intel Hybrid Architecture, which was triggered after installing the following Windows updates:
- Windows 11 22H2 (OS Build 2221.2215) – KB5029351
- Windows 11 22H1 (OS Build 22000.2360) – KB5029332
- Windows 10 22H2 (OS Build 19045.3393) – KB5029331
To solve this problem on Intel’s 13th-gen and newer processors, MSI has released BIOS updates for the following motherboards, you can use the hyperlinks to download them:
- MEG Z790 ACE
- MPG Z790 CARBON WIFI
- MPG Z790 EDGE WIFI
- MAG Z790 TOMAHAWK WIFI
- PRO Z790-A WIFI
- PRO Z790-P WIFI
- PRO Z790-P
- PRO Z690-A WIFI
- PRO Z690-A
MSI also has a 2-minute YouTube video where you can review the latest BIOS updates for your motherboard:
That’s not all, MSI will also release BIOS updates for other 600 and 700 Series models this week, so don’t worry if you’re experiencing the BSOD problem but don’t see your hardware listed on MSI’s support page.